Xeople Knowledge Base

Job Summary – Card View – Capture Reply in SMS Chain- Two Way SMS

Xeople Recruit now provides the capability to incorporate two-way SMS functionality within the application, allowing for the storage of replies in the SMS Chat.

Key advantages:

• The chat history screen displays the SMS status along with the mobile number to which the SMS is sent.
• Clicking the SMS icon opens a screen where all SMS sent/received for that candidate can be viewed. The top of the screen shows the candidate’s name along with the SMS icon.
• Sent SMS by the recruiter appears on the right side, displaying date, time, and the recipient’s mobile number.
• Delivered SMS is represented in green, received SMS in grey, pending SMS in orange, and failed SMS in red. This color-coded display provides clear visibility and quick identification of SMS statuses.
• In case of failure, a Resend icon allows the user to resend the SMS.
• User picture (if available) appears on the right side of sent SMS; otherwise, user initials are displayed.
• Candidate’s reply appears on the left side along with their picture/initials.
• Date & Time: Timestamp of when the SMS is received by the recruiter.
• Received From: The number from which the candidate replied.
• The screen can be closed by clicking on the header on the right-side panel.
• New SMS option opens the SMS screen for sending a new message.
• Cancel option allows cancelling the activity.
• A Refresh icon refreshes the chat screen.
• The system captures events in the Job log, such as Aayush Bhatia SMS to Himanshu on 27/10/2023 12:23:01.